4 posts tagged with "FlexxAgent Cross-Platform"

• Flexxible Remote Assistance (FRA) on Portal. Remote assistance can now be executed directly from Portal, both in the Workspaces view and in Sessions.

  Additionally, two new features are included:

  • Simplified Security. Reduces the time needed to initiate a remote support session by between 50% and 85%, speeding up support work.
  • Silent unattended FRA. Allows remote assistance to be carried out without displaying on screen that the operation is underway.

• Flexxible API Gen 2. The new version of the Flexxible API has been released, available in preview mode.

  This new generation is designed to offer:

  • A more consistent and easy-to-integrate interface.
  • Better security standards.
  • Greater scalability
  • Alignment with current integration needs.

• Enabled Tenants

  Organizations can now enable AI-created reports for their sub-organizations to use.

• Applications installed in the workspaces groups.

  The ability to view the list of applications installed on devices belonging to a group of workspaces has been added.

  This improvement allows you to view the name, version, and number of devices where the application is installed.

• Error management when connecting to IoT Hub optimized to reduce connection-related failures and improve diagnostic capabilities.
• New setting to limit the maximum number of rows exported to Excel, preventing excessively large exports and reducing memory usage.
• The Ctrl + Alt + Del combination is available for attended remote support in Simplified mode.
• AutoUpdate of FlexxAgent activated on Linux and macOS to keep agents updated automatically.
• Added a new Analyzer region (west-eu-04) to enhance capacity and reduce latency for clients in Western Europe.
• Enhanced detection of dynamic sessions to better identify and classify session types.
• Performance optimization of agent message processing over microservices executions, reducing latency and processing load.
• Flexxible Remote Assistance now supports password files with the .FLXRA extension to simplify credential management in sessions.
• Flexxible Tools have been incorporated into the workflows of unattended remote support sessions, allowing technicians to access tools during these sessions.

• Wake on LAN (WoL) scheduling corrected on intermediate devices to ensure tasks execute as expected.
• Resolved an issue where Flexxible Tools failed when remote support was initiated from Portal.
• WoL tasks registered VDIWorkerDesktopOperationsService as the owner instead of the user executing the action; ownership is now recorded correctly.
• Duplicate flow execution tasks are no longer created during their execution.
• FlexxAgent parameter changes are now saved immediately, instead of waiting for complete build message processing, reducing configuration latency.
• Analyzer:
  • Focus time values reported above expected thresholds (well above 300 seconds) are corrected to prevent inflated metrics.
  • AFK (away-from-keyboard) values reported over 300 seconds are corrected to avoid misleading inactivity reports.
  • EUM (End-User Monitoring) executions could expire on devices with proxy but no internet access due to lack of certificate validation; this timeout issue has been corrected.
• Corrected an error in the service bus creation script that previously caused failures during provisioning.
• Load optimization of InstalledApps to enhance performance and reduce loading times in large inventories.
• The alert Machines whose FlexxAgent was automatically repaired now identifies which machine is affected, allowing operators to act on the correct host.
• Remote support results are now reported to Portal more rapidly to improve visibility of session results.
• Resolved an issue where the remote support popup message didn't indicate a second operator connection in unattended mode; the message now reflects multiple operators.
• When two Anydesk sessions connected to the same session, only the notification of the first technician was displayed; now the system indicates multiple technicians connected.

• Scheduling in a workspace group. Allows configuring recurring actions on the workspace group, facilitating the execution of periodic tasks within a single schedule.

• Search for sessions and devices. It is now possible to quickly locate sessions or devices using the Ctrl + K shortcut, enhancing navigation speed and operational efficiency in the Portal.

• License expiration control. Allows configuring automatic email notifications when a license is about to expire.

• Deletion of individual devices. The option to delete devices directly from the Workspaces view table has been added.

• New session view in Portal. Allows real-time monitoring of active sessions on managed devices, facilitating support and real-time incident detection.

• Agent logs in the workspace detail view. Available on devices with FlexxAgent Cross-Platform installed, it allows consulting logs generated by the agent directly from the Portal.

• Create with AI - Reports. Enhances the user experience in generating reports using AI.

🚀 New Features

• DaaS. New unified management capability for virtual environments enabling administration of virtual machines and desktops, catalogs, delivery groups, sessions, and templates from a single control center. Facilitates monitoring of global status, resource optimization, and execution of operational tasks, reducing the complexity of managing this type of infrastructure.

• Webhooks. Allows platform-generated events to be integrated with external systems through configurable HTTP notifications. Each event can trigger automatic actions in third-party tools, enabling advanced automation scenarios.

• Create with AI - Reports. Generate custom reports from natural language requests. AI interprets the query, analyzes the data, and returns results in table format with the possibility to:

  • Refine queries through additional requests
  • Export to CSV
  • Save as reusable report
  • Schedule automated runs
  • Send results by email

🔨 Improvements

• New tab Workspace Groups in the device detail view to identify its organizational membership.

• From Alert Configuration you can now:

  • Edit the severity level of an alert.
  • Exclude alerts from Workspace Reliability Index (WRI) calculation.
  • Assign a minimum threshold of 60 minutes for logging event activation.

• Mass device removal is allowed from device removal.

• Possibility of hiding marketplace visibility from sub-organizations.

🔨 Improvements

• Displaying the host FQDN during microservices execution to enhance traceability.
• New column Free system disk in the devices list.
• Greater clarity in device deletion task text, making the action and origin explicit.
• Automatic error logging when attempting to run an unregistered microservice in Workspaces to facilitate diagnosis.
• Viewing the execution window of final user microservices.
• Jobs created from flows configured as Detection only are no longer marked as system jobs, improving their classification.
• Export limit to Excel of 10,000 records to improve platform stability.
• End-user microservices execution window.

This version includes an improvement in stability and state consistency, highlighting:

• Wake on LAN (WoL) scheduling jobs now send to Portal with the correct tenant property for the workspace group.
• Installation of FlexxAgent on versions above the allowed upper limit is prevented.
• Corrected Flexxible Remote Assistance operator behavior that incorrectly marked some reopened dynamic sessions as attended and prevented reconnection.
• Corrected reporting errors in session microservices jobs.
• Resolved an error in dashboards view: Object reference not set to an instance of an object6.
• Corrected an error when opening server and VCC role details caused by an incorrect path in the ComplianceResult property.
• Corrected the agent's first send totals calculation, which could reference an incorrect device.
• Re-enabled Disconnect and Logoff actions from Portal to work correctly.
• Prevented overwriting all custom fields when a microservice updated only a subset of them.
• Mitigated potential CSV injection in exported data through prior value sanitization.
• Reduced delays in Wake on LAN (WoL) retries when using multiple intermediate devices.
• Corrected startup behavior in environments with different time zones to ensure proper scheduling and state.
• Flow messages use the language configured by the user.
• Corrected incorrect switch to not-reporting status for devices powered off the next day.
• Resolved empty log messages generated by compliance checks to ensure meaningful information in logs.
• Ensured correct order of events by ensuring OperationsAudit receives the job creation message before the device creation notification.
• Corrected cases where a Wake on LAN (WoL) job ended in Error, but the final device status was displayed as On.
• WoL scheduling now displays the intermediate device configured from the workspace or reporting group.
• Handled Wake on LAN (WoL) scheduling cases where no intermediate device is found to prevent unexpected failures.
• Ensured correct status update of associated devices from in progress to completed when jobs finish correctly.
• Corrected the visibility of the Accept button in the notification bar when the message exceeds the screen width.
• Corrected titles of jobs for user flows and microservices executed by the universal agent.
• Jobs that automatically change reporting groups now correctly update device status upon completion.
• PatchOS jobs are now visible for the selected tenant and correctly displayed in Portal.
• Resolved an object reference error when forcing compliance checks.
• Scheduled microservices originated from Flows now include the target device in the created job.
• Normalized all date/time fields to UTC across the platform to ensure timestamp consistency (not limited to emittedAt).
• Corrected compliance filter to return accurate results.
• Scheduled jobs for flows and microservices now include an Operation Name when created for future execution.
• Restored correct management of Event Hub connection string for integrations with FXXOne.
• Reduced time needed to disable the alert Multiple errors in event log.
• Corrected Select all behavior to meet user expectations.
• Corrected marking devices as completed in restart and forced restart jobs when they finish successfully.
• Managed absence of Chrome executable to prevent unhandled System.IO.FileNotFoundException errors.
• Improved FlexxAgent autostart to tolerate longer initialization times and prevent failures when startup is delayed.
• The taskstatus API endpoint now returns expected fields even in jobs that finish with errors.
• The job Install Intel EMA agent now correctly reports installation failures instead of ending as Complete when the agent is not installed.
• Notification dates are now normalized and consistently displayed across the platform.
• Restored the visibility of the owner field in the job list.